FAQs
Frequently Asked Questions
Orders & Online Orders
How should I contact Seatech about an online order?
Please use email, our contact form, or website chat for online-order questions. Include your order number whenever possible. Our phone and online-order departments are separate, and phone representatives may not have access to current online-order information.
How does ordering and payment processing work?
After checkout, you will receive an order confirmation showing that we received your order. Your bank or card issuer may show a pending authorization while the order is being processed. We review availability, payment and shipping information before fulfillment. If there is a problem with the order, we will contact you by email.
Can I change or cancel an order after I place it?
Email us as soon as possible with your order number and the requested change. We will make the change when possible, but cancellation or modification is not guaranteed once an order has been processed, sent to a distributor, or shipped. Cancellation fees may apply under our Shipping & Returns policy.
An order is not considered cancelled until you receive confirmation from Seatech.
Can I request a formal quote or send a parts list?
Yes. Quote requests are handled by email so you can attach photos, drawings, PDFs, spreadsheets and parts lists. Include part numbers when available, quantities, and the shipping ZIP or postal code.
Do you offer coupon or promo codes?
When active promotions are available, they are listed on our coupon and promo code page. Promotional codes must be used only under the terms provided with the offer.
Can Seatech provide manufacturer COC or ISO documentation?
Manufacturer certification documents such as COC or ISO documentation are generally not available through Seatech. Requests for manufacturer certification documents should be directed to the manufacturer.
Stock, Availability & Lead Times
How do I know if a product is in stock?
Current availability is shown on the product page when we have confirmed inventory. If the page shows a Check Stock option, use it to send us the part number and quantity you need.
What does "Check Stock" mean?
It means current inventory should be confirmed before ordering. Depending on the product, we may check our San Diego inventory, a manufacturer, or the appropriate distributor.
Are lead times guaranteed?
No. Manufacturer and distributor lead times are estimates and can change without notice. We will provide the best information available, but estimated lead times are not guaranteed ship dates or delivery dates.
Does Next Day Air or another expedited method make a backordered item ship sooner?
No. The shipping method controls transit time after the product is ready to ship. It does not shorten a manufacturer lead time, distributor lead time, or product processing time.
When does same-day shipping apply?
Eligible in-stock products ordered before the cutoff shown on the site generally ship the same business day, Monday through Friday. Product-page availability and any product-specific notes control. Same-day shipping is not guaranteed when an order requires additional verification or when circumstances outside our control delay fulfillment.
Can I order an item that is not currently in stock?
Many products can still be ordered on backorder or as a special order. Availability and cancellation terms vary by product, so use the Stock Inquiry page if timing is important before placing the order.
Shipping, Delivery & Tracking
Where do you ship from, and which carriers do you use?
Most orders ship from Seatech Marine Products in San Diego, California. Some products ship directly from a manufacturer or distributor in another state. We commonly use UPS, FedEx and USPS, and DHL may be used for some shipments.
What does free shipping mean?
For products that include free standard shipping, Seatech selects an eligible ground or economy service from UPS, FedEx or USPS based on the product and destination. The product page will state when a specific free service is included.
Some products include complimentary expedited shipping, such as 2-day or overnight service. Those offers are product-specific.
What happens if complimentary expedited shipping is delayed?
Complimentary expedited shipping is a courtesy provided by Seatech. We do not issue a shipping credit or refund for delays caused by the carrier, distributor, manufacturer, weather, technical issues, or other circumstances outside our control.
Where can I find my tracking number?
Tracking is emailed to the address used for the order once it becomes available. Online customers may also see tracking in their account. Direct-ship tracking can sometimes reach us after the shipment has already left the manufacturer or distributor.
If you have not received tracking or another order update after two business days, email us with your order number.
If I do not have tracking yet, does that mean my order has not shipped?
Not necessarily. Direct-ship tracking and carrier scans can be delayed. We may receive the tracking number after the package is already moving.
Can you ship to a P.O. Box?
UPS and FedEx cannot deliver to a P.O. Box. Orders going to a P.O. Box must use an eligible USPS service. Contact us if the website does not provide an appropriate option for your order.
Do you ship to Alaska, Hawaii and U.S. territories?
Yes, many products can ship to Alaska, Hawaii and U.S. territories. Shipping cost and service depend on the product and destination. Some products may qualify for free shipping outside the lower 48 when the product page specifically states it.
Can you provide freight or LTL shipping for large items?
Yes. Large, heavy or high-quantity orders may be more economical by freight. Send us the product information, quantity and destination so we can review the best shipping option.
Returns, Cancellations & Delivery Problems
What is your return policy?
Eligible products may generally be returned within 30 days of delivery when they are new, unused, complete and include all original packaging, parts and accessories. Return approval and fees depend on the product and how it was fulfilled.
How do I start a return?
Follow the return instructions on our Shipping & Returns page before sending anything back. Online orders and phone/email orders may use different return methods. Do not send an unapproved return.
How should I ship a return back to Seatech?
Use a trackable shipping method and keep the tracking number until the return is fully completed. We strongly recommend insuring the return for the full value of the merchandise. The customer is responsible for the return while it is in transit, including loss or damage before it reaches the approved return destination.
Are return shipping charges refundable?
For standard returns, the customer is responsible for return shipping. Original shipping and handling charges are not refundable unless the return is the result of a Seatech error or another exception specifically approved by us.
Are there restocking fees?
Approved standard returns are generally subject to a 20% restocking fee. Certain direct-ship returns are subject to a 30% restocking fee. Product-specific exceptions and the current policy are listed on our Shipping & Returns page.
What if I entered the wrong shipping address?
Contact us immediately. If a shipment has already been processed or shipped, address changes may not be possible. The customer is responsible for carrier correction fees, re-shipment costs, return freight, or other costs caused by an incorrect address entered at checkout.
What should I do if my shipment is lost or arrives damaged?
Email us as soon as possible with your order number and tracking number. For damage, keep the product, shipping carton and packing materials, and take clear photos of the packaging and damage. Carrier claim requirements and deadlines can vary, so prompt notice is important.
International Orders
Do you ship internationally?
Yes, many of our products can be shipped internationally. Shipping options, product restrictions and rates vary by destination. Some products may require a manual international shipping quote.
Who is responsible for duties, taxes and customs clearance?
The customer is responsible for import duties, taxes, brokerage charges, permits and any other destination-country requirements. The customer is also responsible for confirming that the products being ordered can legally clear customs in the destination country.
What happens if customs refuses, returns or destroys an international shipment?
If an international shipment is returned to Seatech because it cannot clear customs, the customer is responsible for all associated shipping, customs and carrier costs, and the returned merchandise is subject to a 20% restocking fee.
If customs abandons, confiscates or destroys the shipment instead of returning it, the customer is responsible for the loss and no merchandise or shipping refund can be issued.
Can you expedite an international shipment?
Often, yes. Available services depend on the destination, product size and carrier. Expedited carrier service does not guarantee customs-clearance time after the shipment reaches the destination country.
Sales Tax, Resale & Customer Carrier Accounts
How is sales tax handled?
Sales tax is calculated at checkout based on the shipping destination and applicable requirements. If you have valid resale documentation, we can review it and update your customer account when appropriate.
How do I submit a resale certificate?
Place the order using the correct business information and note that you have a resale certificate in the order comments. Then reply to your order-confirmation email with a copy of the certificate. We will review the documentation and make any eligible tax adjustment.
Can you ship using my UPS or FedEx account?
In many cases, yes. We can usually ship on a customer's UPS or FedEx account when arranged with us. We do not ship on other customer carrier accounts unless specifically approved.
When a shipment is billed to the customer's carrier account, the customer is responsible for the shipment after it leaves our warehouse, including tracking, loss, damage and carrier claims.
Can I request a sales-tax refund for an order sent through a freight forwarder?
Potential eligibility depends on the applicable tax rules and the documentation showing that the shipment was exported outside the United States through a licensed customs broker or freight forwarder.
Documentation must identify the Seatech order, the freight forwarder, and the final destination outside the United States. A bill of lading or air waybill is generally required. The forwarding address on the documentation must match the delivery address used for the Seatech shipment.
Send clear PDF copies of the supporting documents and your Seatech order number to info@seatechmarineproducts.com for review. Hand-carried exports and shipments delivered to a hotel or residential address do not qualify under this process.
Local Pickup, Service & Business Information
Where is Seatech Marine Products located?
Seatech Marine Products, Inc. is located at 2805 Canon Street, Suite 101, San Diego, CA 92106.
Can I pick up an order in San Diego?
Local pickup can be arranged for eligible orders. Contact us before arriving so we can confirm that the product is at our San Diego location and that the order is ready for pickup.
Do you offer marine repairs or service calls in San Diego?
Yes. Our San Diego operation provides marine service, installations and repair support for many of the systems we sell. We also offer mail-in rebuild services for eligible marine steering and control components.
What are your business hours?
Our normal business hours are Monday through Friday, 7:00 AM to 4:00 PM Pacific Time, excluding holidays and other posted closures.
Where can I see the brands and product categories you carry?
Use our Shop by Brand and Shop by Category directories to browse the main product families we support.
What happens if a website price, specification or product detail is incorrect?
We work to keep product information accurate and current, but manufacturers change specifications, part numbers, pricing and availability over time. If we identify a material pricing or product-information error before fulfillment, we may correct the information and contact you before proceeding. An order may be cancelled and refunded when an error prevents us from fulfilling it as shown.