Shipping & Returns
Order Policies
Shipping & Returns
Review return requirements, restocking fees, shipping policies, product availability and international order information.
01
Returns
Return Policy
Eligible products may be returned within 30 days of delivery. Products must be new, unused and complete with all original packaging, parts and accessories.
Returns at a Glance
Return window
Eligible products may be returned within 30 days of delivery.
Product condition
Products must be new, unused and complete with all original packaging, parts and accessories.
Standard restocking fee
Approved standard returns are subject to a 20% restocking fee.
Direct-ship returns
Products shipped directly from Dometic SeaStar or Schmitt are subject to a 30% restocking fee.
Return shipping
Customers are responsible for return shipping on standard returns. Original shipping and handling charges are not refundable.
Start a standard return
If your product is new, unused, complete and within the 30-day return period, use the appropriate return method below.
Online orders
Phone or email orders
Return requirements
Return window
The return must be requested within 30 days of delivery.
Product condition
Products must be new and unused.
Complete contents
All original packaging, caps, screws, manuals, parts, accessories and other supplied contents must be included.
Return shipping
The customer is responsible for return shipping on a standard return.
Original shipping charges
Shipping and handling paid on the original order are not refundable.
How to return an item
1
Request the return Start the return through your online account, or email us if the order was placed by phone or email.
2
Confirm the product is eligible The product must be new, unused, complete and within the 30-day return period.
3
Protect the manufacturer's packaging Place the product's original box inside a separate outer shipping carton. Do not attach shipping labels or tape directly to the manufacturer's box.
4
Pack the product securely Use sufficient packing material to prevent movement during shipment. Remove or cover old labels and barcodes if an outer carton is reused.
5
Include all original contents Include all packaging, caps, hardware, screws, manuals, accessories and other items originally supplied.
6
Include the required paperwork Include your return invoice, or the RA number if you were instructed to return the product directly to a manufacturer.
7
Use tracking and insure your return Use a trackable shipping service and insure the shipment for the full value of the products being returned. Keep your tracking information until the return has been completed.
Protect the manufacturer's box. If the manufacturer's product box is used as the shipping carton and arrives damaged, the product will be considered used.
Do not send back used or damaged products as a standard return. They will be rejected and may be returned to you at your expense.
Return shipment responsibility: For standard returns where you arrange the return shipping, the shipment remains your responsibility until it is delivered to the approved return address. Seatech Marine Products is not responsible for return packages lost or damaged in transit. If delivery cannot be verified, a refund cannot be issued. Any loss or damage claim with the carrier is the responsibility of the sender.
Returns received without the required paperwork, including refused or undeliverable shipments, are subject to the full 30% restocking fee.
Non-returnable items
Due to the nature of these products and orders, the following items are not eligible for standard return:
- Special Order items
- Final Sale items
- Warehouse Deals
- All electronics
- All NHK MEC KEa & KE+ parts
- Zipwake kits
- SeaStar Power Assist Combos
- Side-Power thrusters
- Generators
- Watermakers
- MEGA Jackplates
- Custom hose orders
- Opened seal kits
- All chemicals
- Large quantity orders of 5 or more items
If you are unsure whether a product is considered an electronic item or otherwise non-returnable, contact us before ordering.
Restocking fees
| Return type | Fee |
|---|---|
| Approved standard return | 20% |
| Order shipped directly from Dometic SeaStar or Schmitt | 30% |
| Expedited shipping was provided free on the original order | Additional 5% |
Original shipping and handling charges are not refundable.
After your return arrives
Returned products must be received and inspected before any applicable refund is issued. Processing time can vary depending on the return and payment method. After a refund is issued, your bank or payment provider may require additional time before the credit appears on your account.
Cancelling an order before shipment
Processed orders
If an order has already been processed and is cancelled before shipment, the refund will exclude the applicable $5-$10 handling fee and 5% of the order total for non-refundable bank, PayPal or Affirm fees.
Damaged, incorrect or defective items
An order problem is not handled as a standard return. Contact us before shipping the product back so we can determine the correct return, warranty, troubleshooting or manufacturer process.
Damaged in shipment
Contact us with your order number and photos of the product, product packaging and shipping carton. Keep all packaging until the issue has been reviewed.
Incorrect item received
Send us your order number, the part number ordered and the part number received. Photos of the product and label are helpful when available.
Possible defective product
Contact us with your order number, product or part number and a clear description of the problem. Photos, videos or troubleshooting information may be requested depending on the product.
Do not ship an order problem back without instructions. Contact us first so we can determine the correct process.
02
Shipping
Shipping & Availability
Shipping service and product availability are separate. The shipping and availability information shown on the product page should be reviewed before placing an order.
Shipping at a Glance
Free shipping
Most free shipping offers apply to the lower 48 states. The carrier and service level are selected based on the product, destination and offer shown on the product page.
Same-day eligibility
Products specifically shown as eligible for same-day shipping generally ship the same business day when ordered before 12:00 PM Pacific, Monday through Friday.
Primary carriers
UPS, FedEx and USPS are our primary carriers. DHL may also be used for select shipments.
Expedited shipping
Expedited service reduces carrier transit time after shipment. It does not change product availability or processing time.
Where and how we ship
- Most orders ship from Seatech Marine Products in San Diego, California.
- Some products ship directly from manufacturers or distributors located in other states.
- Our primary carriers are UPS, FedEx and USPS. DHL may also be used for select shipments.
- Carrier availability depends on the shipping address and service selected. Orders to PO Boxes may be routed through an eligible postal or economy service.
Same-day shipping
Same-day shipping applies only when the product page specifically indicates that the item is eligible for same-day shipment.
Same-day cutoff
Eligible paid orders received before 12:00 PM Pacific, Monday through Friday generally ship the same business day.
Product page status
Always follow the current availability and shipping message shown on the individual product page.
Multiple-item orders
When an order contains multiple products, the order generally ships according to the item with the latest availability.
Need an order by a specific date? Confirm current product availability before ordering. Paying for faster shipping does not make an unavailable or backordered product ship sooner.
Free shipping
Standard eligibility
Most free shipping offers apply to addresses in the lower 48 United States.
Free shipping services
Free shipping may be fulfilled using UPS Ground Saver, UPS Ground, FedEx Ground, USPS Ground Advantage or another comparable service selected by Seatech.
Complimentary expedited shipping
Some products include a complimentary upgraded shipping service, such as 2-Day or Overnight shipping. When included, the applicable service will be stated on the product page or during checkout. Complimentary expedited shipping is provided by Seatech as a courtesy and does not create a guaranteed delivery date.
Alaska, Hawaii, territories & international
Select products may include free shipping to Alaska, Hawaii, U.S. territories or international destinations when specifically stated on the product page or at checkout.
Delivery timing
Unless a specific service is stated, free shipping does not include a guaranteed ship date or delivery date.
Complimentary expedited shipping: When Seatech provides 2-Day, Overnight or another expedited shipping service at no charge, the upgraded service is provided as a courtesy. Delivery dates are not guaranteed. Delays caused by the carrier, manufacturer or distributor fulfillment, weather, transportation disruptions, or other circumstances outside of Seatech's control do not qualify for a shipping refund, credit or reimbursement because no expedited shipping charge was paid by the customer.
Product-specific free shipping offers take precedence over the general free shipping terms above.
Expedited shipping
Expedited shipping reduces carrier transit time after an order ships. It does not change product availability, manufacturer or distributor processing time, or other fulfillment requirements.
Expedited shipping does not bypass availability. Choosing Next Day, 2-Day or another expedited service does not bypass backorders, manufacturer lead times, distributor processing delays or the availability shown on the product page.
Product availability
Current availability is shown directly on individual product pages. Use the product page status when determining whether an item is ready to ship or whether stock should be confirmed first.
In-stock products
If a product page shows the item as in stock or provides a specific shipping timeframe, follow the availability message shown on that product page.
Check Stock - Button Below
Current inventory is not confirmed. Use the Stock Inquiry button on the product page to check current stock before ordering if timing is important.
Need current stock?
International orders
International customers are responsible for confirming that the products ordered can be legally imported into the destination country and for completing all required customs clearance.
Processing before shipment
International orders may require additional processing time depending on product availability, destination and export requirements.
Import requirements
The customer is responsible for confirming that each product can legally be imported into the destination country and for providing any information or documentation required for customs clearance.
Duties, taxes & fees
The customer is responsible for all duties, taxes, brokerage, customs processing charges and other import-related fees. Free international shipping, when offered, covers the applicable shipping service only and does not include these charges.
Customs clearance
The customer is responsible for monitoring tracking and ensuring the shipment clears customs. Respond promptly to requests from the carrier, customs agency or other government authority.
Returned international shipments
If an international shipment is returned to Seatech because customs clearance was not completed, duties or taxes were not paid, delivery was refused, import requirements were not met or the shipment was otherwise unclaimed, the order is subject to a 20% restocking fee plus all associated costs. Associated costs may include original shipping, return shipping, duties, taxes, brokerage, storage, customs charges and carrier fees.
Seized or destroyed shipments
If customs or another government authority seizes, destroys, abandons or disposes of a shipment because the product cannot be imported or the shipment cannot be cleared, the customer is responsible for the loss and no refund will be issued.
International customers: Refusing delivery or failing to complete customs clearance does not eliminate the costs associated with the shipment. Please verify your country's import requirements before ordering.
Questions about an order, shipping or return?
Seatech Marine Products is available Monday through Friday, 8:00 AM to 4:00 PM Pacific.